Privacy Policy
CT Express Logistics Limited
Effective Date: 1st April 2026
- Introduction
CT Express Logistics Limited (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (www.ctexpress.co.nz) and logistics, freight forwarding, and customs brokerage services.
We comply with the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR) and relevant international data protection laws.
2. Information We Collect
a) Information You Provide
- Name, company name
- Contact details (email, phone number)
- Billing and shipping addresses
- Identification information (where required for customs clearance)
Business and shipment-related information
b) Shipment & Customs Information
Due to the nature of our services, we may collect:
- Import/export documentation
- Customs declarations
- Tax or identification numbers (e.g. IRD, VAT, EORI where applicable)
Product descriptions, values, and origin details
c) Automatically Collected Data
- IP address
- Device and browser information
- Website usage data
- Cookies and tracking technologies
- How We Use Your Information
We process personal information to:
- Provide freight forwarding, logistics, and customs brokerage services
- Arrange transportation, warehousing, and delivery
- Prepare and submit customs documentation
- Communicate with you regarding shipments and services
- Meet legal, tax, and regulatory obligations
- Improve our website and services
- Send marketing communications (where permitted by law)
- Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), we rely on the following legal bases:
- Contractual necessity– to provide logistics services
- Legal obligation– customs, tax, and regulatory compliance
- Legitimate interests– business operations and service improvement
- Consent– for marketing communications (where required)
- Sharing of Information
We may share your information with:
- Carriers, shipping lines, airlines, and freight partners
- Customs brokers and regulatory authorities
- Warehousing and logistics providers
- IT, cloud storage, and payment service providers
- Professional advisors (legal, accounting)
Important:
Due to the nature of global logistics, your data may be shared with parties in multiple jurisdictions as required to complete shipments.
We do not sell personal information.
- International Data Transfers
General Transfers
Your personal information may be transferred to and processed in countries outside New Zealand, including Australia, China, the European Union, and other jurisdictions involved in your shipment.
We take reasonable steps to ensure appropriate safeguards are in place.
GDPR Transfers (EEA Users)
Where required, we implement safeguards such as:
- Standard Contractual Clauses (SCCs)
- Transfers to jurisdictions deemed adequate by the European Commission
- China Compliance Considerations
Where shipments involve the People’s Republic of China:
- Your information may be disclosed to Chinese customs authorities, logistics partners, and regulatory bodies
- Data may be processed or stored within China as required by local laws
- Chinese regulations may require disclosure of:
- Consignee/shipper details
- Identification numbers
- Shipment contents and values
By using our services, you acknowledge that:
- Such disclosures are necessary for customs clearance and delivery
- Data protection standards in China may differ from those in New Zealand or the EU
- Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve our website
- Analyze traffic and user behavior
- Enhance user experience
You can manage cookie preferences through your browser settings.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, due to the nature of internet transmissions and global logistics networks, we cannot guarantee absolute security.
- Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and regulatory obligations (including customs and tax recordkeeping)
- Resolve disputes and enforce agreements
- Your Rights
New Zealand Users
You have the right to:
- Access your personal information
- Request correction of your personal information
GDPR (EEA Users)
You may have the right to:
- Access your data
- Rectify inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us using the details below
- Freight Forwarding & Customs Brokerage Disclaimer
Due to the nature of international logistics:
- We act as an intermediary between you and third parties (e.g., carriers, customs authorities)
- We are required to disclose shipment-related information to relevant authorities
- Delays, inspections, or data disclosures may occur due to regulatory requirements
We are not responsible for:
- Privacy practices of third-party carriers or authorities
- Data disclosures required by law or regulatory enforcement
- Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices
- Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
- Contact Us
If you have questions or wish to exercise your rights, please contact:
CT Express Logistics Limited
Website: www.ctexpress.co.nz
Email: info@ctexpress.co.nz
Phone: +64 9 600 6678
- Governing Law
This Privacy Policy is governed by the laws of New Zealand.